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Questions, answered.

Everything about our shades, pricing, measuring and installation. Can't find your answer? Call or text (646) 481-1125.

Booking and estimates

How do I book a free estimate?

Pick a day and time online in seconds, with no waiting for a callback. You can also call or text (646) 481-1125.

What happens at the estimate?

We come to you, bring real fabric samples so you can see them in your own light, help you choose for each room, and measure every window. You get your exact price, with no pressure and no obligation.

Do I need to measure my windows first?

No. We take exact measurements at your estimate. If you'd like a price idea first, our price calculator gives you a close starting estimate.

Can I reschedule or cancel my appointment?

Of course. Just call, text or email us, and we'll find a time that works for you.

Which areas do you serve?

All five boroughs: Manhattan, Brooklyn, Queens, the Bronx and Staten Island.

Pricing and payment

How is pricing calculated?

Each shade is priced by its width and height. Our posted prices are starting prices; your exact price depends on the fabric you choose, and we confirm it after measuring. See all starting prices.

What if my window is between two sizes?

It's priced at the next size up. Even 1/8 inch over counts: a window 72 1/8 inches wide is priced as 78 inches wide.

Are solar and blackout the same price?

Yes. Both start from the same price grid.

What's included in the $189 installation?

Professional measuring, delivery and handling, and installation by our NYC team, for up to 10 shades.

What if I need more than 10 shades?

Installation for 11 or more shades is quoted at your estimate.

Do discounts apply to installation?

Promotional discounts apply to the shades only. Installation stays a flat $189 for up to 10 shades.

Do you require a deposit?

Yes. We take a 50% deposit when you order, and the balance once your installation is complete.

How can I pay?

Credit card, check or bank transfer.

Solar shades

What openness should I choose?

It depends on how much sun you get, how much view you want and how much privacy you need. 1% to 3% cuts more glare; 5% to 10% keeps more view and brightness. We'll help you decide at your estimate.

Do solar shades give privacy at night?

Not fully. At night, when your lights are brighter than outside, people can see in. For privacy after dark, choose blackout for that room.

Do they protect floors and furniture?

Yes. Solar fabrics block up to 99% of UV rays, depending on the fabric and openness, which helps slow fading.

Are they good for home offices?

Yes. Cutting screen glare is one of the main reasons NYC customers choose solar shades.

Blackout shades

Will blackout shades make my room completely dark?

The fabric blocks light completely. A thin line of light can show at the edges. For near-total darkness, choose side channels or layer with curtains.

Do blackout shades only come in black?

No. "Blackout" describes how much light the fabric blocks, not its color. They come in a range of colors, including white and grey.

Can I have solar and blackout on the same window?

Yes, if your window has room for both. We check the depth when we measure and tell you what fits.

Motorized shades

How much does motorization cost?

Motorization starts at $195 per shade. Larger shades may need a stronger motor, which we quote at your estimate. Learn about motorized shades.

Do they work with Alexa, Google or Apple Home?

Yes, with an upgraded motor. Our starting motors work with a remote. For app, voice or smart-home control, we offer upgraded motors, priced in your quote.

How often do the batteries need charging?

About every 6 months, depending on how often you use them.

Are motorized shades loud?

No. The motors are quiet and smooth, even in a bedroom.

Measuring and installation

How long from estimate to installation?

Usually 2 to 3 weeks after you order. Need them sooner? Ask about rush service.

How long does installation take?

Most jobs take about 4 hours, depending on the number of shades.

Inside mount or outside mount?

Inside mount looks clean and built-in when the window has enough depth. Outside mount covers the frame and lets less light in around the edges. We'll advise when we measure.

Do you work with prewar and odd-sized windows?

Yes. Every shade is custom-cut to the nearest 1/8 inch, up to 120 inches wide.

Can you provide a COI for my building?

Yes. Tell us your building's requirements when you book, and we'll have the paperwork ready before installation.

Care and warranty

How do I clean my shades?

Dust regularly with a microfiber duster or a soft vacuum brush. Spot-clean gently with mild soap and water, and avoid harsh chemicals.

What warranty do you offer?

Our shades come with a 10-year limited warranty. Motors are covered for 3 years. Full details are included with your order.

Who do I call if something stops working?

Call or text us at (646) 481-1125, or email hello@shadesofnyc.com. Your install date is on the card we leave after installation.

Commercial and more

Do you handle offices and larger projects?

Yes. We scope anything from a few windows to a full suite of rooms. See commercial shades.

Can you install outside business hours?

Yes. When needed and allowed by your building, we can install after closing or early in the morning before opening.

Do you offer volume pricing?

Yes. Larger projects qualify for volume pricing, which we include in your quote.

Do you offer drapes or other window treatments?

Our specialty is custom roller shades, but we can also help with drapes and other window treatments. Just ask at your estimate.

Still have a question?

Book your free estimate and ask us in person, or reach out anytime.